Realex Payments are a privately owned company that was founded in 2000 by Irish entrepreneur, Colm Lyon. Since that time, the business has grown year on year and now employs over 60 people in Dublin, London and Paris. Further overseas offices are planned over the coming years.

Realex Payments provides their customers with a comprehensive range of payment processing services to cater for companies selling in the card-not-present environment. The growth of customers has been experienced in a steady year on year growth since its foundation. The range of Realex Payments services cover the following :

• Multi-channel payment processing, catering for a range of businesses, from SMEs to Corporates.
• Allowing business to process payments over the phone, via the internet, via a recurring file or an IVR solution.
• Offering extremely competitive pricing rates, starting from as little as €29 per month, which includes 350 transactions.
• Realex have a range of international corporate services that cover fraud management, currency conversion, direct debit processing and electronic bank transfers.

Realex Payments now have in excess of 3000 merchants across Ireland, the UK and Internationally. In June 2009, they signed a record number of 110 new customers in the month, which was a milestone for Irish internet business. Some of the key customers include Aer Lingus, Vodafone, Virgin Atlantic, the Irish Government and Party Poker, all whom have experienced first class Service, Reliability and Support from Realex Payments.

Address Verification Service (AVS)
Card Verification Service (CVS)
Verified by Visa
MasterCard Secure Code
Fraud Prevention & Fraud Detection	As standard to all customers, Realex Payments provide a range of fraud prevention solutions. This ranges from the standard offerings of 3D Secure, AVS and CVC checking but on top of that, Realex provide their own in-house fraud scoring system, RealScore. RealScore is a data-checking system that analyses the nature of the transaction and cross-references its data against a number of key parameters. It is a very powerful tool to help in the prevention of fraudulent transactions and it has been extremely popular with the majority of their corporate clients.

Virtual Terminal
Web-Based (No Application to Install)
Web Browser Support	Firefox Internet Explorer Safari Chrome
Transaction Types Supported	All major transaction types are supported through the Virtual Terminal: Authorisation Refund Void Settlement
Role Based Access (Customised Access Levels)

Telephone Support	+353 (0) 1 280 8559
Telephone Support Hours	08.30 - 18.15 (Monday - Friday) Extended support hours can be provided for an additional fee. Our systems are monitored by our administrators 24x7.
Email Support	This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Average Email Response Time	Average response time would be within 3 hours but should there be any service affecting issue, our support team will keep you constantly updated.
Online Support
Support Forum

Reporting Application	Realcontrol is a powerful database reporting interface of all a merchant’s transactions, allowing customised searches. All pending, failed, delayed and unpaids are readily available as standard. Batches and files submitted are available for download.
Data Exporting	A comprehensive search facility allows the download of results to an Excel spreadsheet for reconciliation or import to other internal systems.
Real Time Reporting	Merchants have full visibility over all transactions in real time through all sales channels processed via Realex Payments. This may be through the website, call centre, online terminal or by direct debit processing
Transaction Types	Transaction management allows processing of voids, rebates and refunds through Realcontrol
Role Based Access (Customised Access Levels)

Transaction Pricing	RealPay No Setup Fee Monthly Fee: €29 Number of Free Transactions per month: 350 Excess Transaction Charge: €0.19 3DSecure Transactions: Free of charge   The features of the service are: Fraud prevention tools including CVN and Fraud Scoring and 3DSecure Multi-currency capability No extra charges for terminal IDs, accounts, currencies Can support multiple websites Next day settlement to your bank account You control the branding on the payment page Support for a large range of credit and debit cards Comprehensive online reporting application Supports refunds, rebates, voids and easy downloads.
Setup Fee	No setup fee for RealPay package.
Custom Pricing

The information listed above was provided by Realex Payments and confirmed correct on 13/07/2009.