| Integration Support and Aftersales Service |
 Another important aspect of the service you choose is the kind of support that will be available to you. Your first encounters with the provider you choose will be with the sales team who are, for obvious reasons, going to be very helpful, cooperative and available. Like with all businesses it is the the after sales support that can be troublesome. The first level of support you will deal with post sales will be integration support. You need to find out what level of support is available to you once you start to integrate with the provider. This may not be so important if you are using a hosted product but if you are integrating from a solution hosted on your own website then you or your developer may need some more assistance. You need to find out what methods of contact are available e.g. telephone, email or online chat facilities. Once you are up and running with the provider you may need additional support from time to time. Find out what levels of support are available.
The questions you need to ask are:
When everything is going fine there is no need for support but it's when things go wrong that a good level of support is invaluable to your online business experience especially if your knowledge of online payments is limited.
The Support Section of our Payment Service Provider Comparison table will allow you to compare the support services offer by each Payment Service Provider.
Reporting & Reconciliation << Index >> Security & Fraud Prevention |
