Reporting is an important service that is often overlooked when choosing an online payments platform. The level of reporting, the functionality and the interface provided will be vital in the day to day running of your business. If a customer has a problem with an order, a query about a payment or you suspect a fraudulent purchase, you will want to be able to view the details of the transaction in real time. There will also be situations where you will need to find a transaction using limited information so a usable interface with search functionality will useful.

As the number of transactions you are processing increases you will start to rely more and more on the reporting provided by your Payments service. As part of your accounting process you will need to reconcile orders from your website. This will involve matching orders from your website with the corresponding online transaction and then with the payment received to your bank account. As you can imagine this can be a very time consuming task unless you are provided with an intuitive, usable reporting interface that allows you to export data from the system.

Some payments platforms will provide role based access to their system. Role based access allows you to grant and restrict access to different parts of the system for each user. This is useful if you want to allow certain employees access to carry out specific tasks and or you want to restrict their access to certain information.

The questions you need to ask are:

• Is there a web based reporting interface available?
• Are the transactions displayed in real time?
• What formats can data be exported from the system in?
• How long are previous transactions stored for?

• Is role based access provided?

The Reporting Section of our Payment Service Provider comparison table will allow you to compare the reporting options for each of the Payment Service Providers who work with Irish Merchants.

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